Marketplace relationship
Waastra provides commerce software and marketplace facilities to independent vendors. Each seller remains responsible for product accuracy, lawful supply, taxes, warranty and fulfilment commitments.
Fair use
Vendors must not list prohibited, counterfeit, unsafe or misleading products. Customers must provide accurate order and payment information and must not misuse cancellation, return or review facilities.
Support and grievances
Seller grievance details and return eligibility are displayed with relevant listings. Platform-level concerns may be raised through Waastra support for tracking and escalation.
Effective 5 August 2026. Final entity name, registered address and grievance-officer particulars must be inserted before public launch.